General sale conditions
1.1. – General information
JSF is a company with the SARL status with a capital of 150.000euros, registered at the commerce chamber of Roubaix under the Siret number 492 425 608 and intracom number FR 10 492 608.
If you have any questions, need help choosing the best product for your needs, are in need of technical support, or need to follow up on your order status, you can contact us:
Via email : contact@jsfrance.com
Via phone : (+33) 03 66 72 22 10
Via fax : (+33) 09 58 79 08 59
Via mail : JSF – Zone industriel de la Rouge Porte, 16 avenue de Menin, 59250 Halluin
We are open Monday to Friday from 9 AM to 7 PM, without breaks. These opening hours exclude specific French holidays (please refer to our contact section for dates).
The website ‘www.jsfrance.com’ is the proprietary of JSF.
The company is represented by Mr Julien Serignac.
JSF’s main activity consists of selling new and secondhand stage equipment (light, sound, stage elements, trussing, cables and spare parts).
1.2. – www.jsfrance.com webshop : What information can you find here ?
The website is currently available in both French and English.
On our website, you can find:
- All legal information concerning the company JSF
- Any and all basic information, pictures, data and product prices with and without VAT included as well as shipping prices if applicable
- A form to place an order or send in requests about our items for sale
Shipping will be calculated based on package weight, destination and the shipping method used.
1.3 - You: what are you for us?
To start with, you are a private or professional consumer.
We strive to do everything we can to satisfy you, to build a longterm relationship with trust. Because of this, all of our customer services are at your complete disposal and we’ll always take into account all your feedback.
By agreeing to our terms, you acknowledge you have the full legal capacity to understand and adhere to these terms of sale.
1.4 General terms of sale: what do they define?
Any order placed on this website or with our company via any other means is subject to these terms and conditions. These terms are intended to define the arrangements for sales and the resulting rights and obligations.
We inform you that to the extent orders are made through mail or online, your agreement regarding the content of these terms does not require a handwritten signature.
We are vigilant to regularly adjust the text of our terms of sale. Additionally, we invite you to read the version that is in effect at the day of your order.
To this end you have the ability to download, store and reproduce the general terms.
CGV - 05/11/2012
The sales contract for goods purchased on our site or via our company consists of terms of sale that are in effect at the time of ordering.
1.5 Online ordering: what are the sales records kept?
Unless otherwise stated, our securely stored computer records contain communications, orders and payments. We keep an archive of purchased orders and invoices for long term and reliable support. These can be used as legal evidence. On request you can gain access to all your records.
Article 2: Offers on JSFrance.com
2.1: Conditions of offers: the availability of products?
Our product and price offers are valid while they are available on the website, within the limit of available stock.
For products that aren’t stocked in our warehouses, our offers are subject to availability from our suppliers. Because of this, information on availability of products is provided when placing your order or within 72 hours after your purchase.
This information comes directly from our suppliers, in exceptional cases errors or changes may occur. In case an item is out of stock, you will receive an email stating so within 3 days.
In case an unstocked item is unavailable after placing your order, we will notify you via email once we receive further information from the suppliers.
You can cancel your order at any time before goods are shipped from our inventory (excluding specific parts ordered via internet, custom pieces, spare parts etc). You can also change your entire order before it leaves our warehouse if you wish (excluding internet orders).
In case one of our suppliers is on a long announced or known break (21+ days), you’ll receive an e-mail of cancellation and your order will be cancelled. You’ll be refunded i
f you’ve already been charged for your order.
2.2. - What is the product identification information provided?
The photographs, texts, graphics and technical datasheets are derived from documentation developed by manufacturers or constructors, reproduced under their supervision and agreement and are not contractual. These suppliers’ information may be changed without notice to improve their products.
If you purchase an item to coordinate or be compatible with a product already in your possession, please notify us clearly in advance, because we cannot be held responsible for any difficulties that arise with compatibility if we weren’t prepared for them.
2.3 - Product marketing: the compliance of offers?
The products we offer you are all in compliance with the legislation and standards applicable in France.
For all purchases that’ll be exported, you must verify specific legislations and laws enforced in the country concerned, be it for tax, declarations, prohibitions, etc...
Our responsibility will not be engaged in case of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with local authorities the possibilities of import or use of products or services.
2.4 - Purchases for professional use: what are the conditions?
We address both the individual and the professional. Among all our references, some products are intended for amateurs, others are intended for professionals. This notion is extremely subjective. We advise you to check the technical characteristics of devices for professional use. In the event of a purchase made for professional use, we draw your attention to the need to assess the compatibility of the proposed uses with performance.
Our site can not be responsible for any damages arising from professional activity whatsoever.
Article 3 : The ordering process
3.1 - Information when ordering: what information to provide?
It is important that you thoroughly verify the completeness and compliance of the information that you provide us when ordering, especially the delivery address. We cannot be held responsible for possible errors in submitted data and the resulting consequences (e.g. delays or missed deliveries). Because of this, the costs resulting in the return of the delivery will be your responsibility.
3.2 - Anti-fraud checks: what are the implications when ordering?
To ensure the security of all transactions and to respond to concerns about preventing fraud in online selling, we do random checks while orders are placed.
As a part of a random check we invite you to contact our fraud insurer Fia-Net, AXA Insurance Group. These groups may ask you to verify the identity of the person who placed the order and check the address to ensure it’s real. In case of a categorical refusal to Fia-Net, we are obliged to cancel your order to ensure the safety of online transactions.
Article 4 - Payment
4.1. Payment methods: how to pay?
To pay your order, you have several payment methods offered in the final validation of your order:
- Credit card
- Check
- Cash delivery (France only!)
- Bank transfer
- Administrative payment transfer (France only!)
An order paid by check or cash will be processed once payment has been received, the money is cashed immediately. The periods of shipping availability start from the date of the registration of the payment.
An order paid for by credit card (VISA, CarteBleue, MasterCard) will be charged on the day or next business day after confirmation from both our bank and our fraud organisation. In case of authorisation refusal from your bank, you’ll receive an email about the refusal from CB. We then invite you to contact your bank to verify the charge but also to increase your credit limit for purchases online or by correspondence. An attempt to authorise your card will be done 2-3 times, and cancelled after 3 authorisation failures.
4.2 - Online payment: what kind of security is used?
To validate your order, we guarantee you have the necessary permissions to use the payment method you choose.
We certify that creditcard details are encrypted using SSL (Secure Sockets Layer) and are never transmitted over an unencrypted network. Payment is made directly to the bank.
4.3 - Complete payment: the basics
Apart from specific deals offered on the website, payment is due in full at the date of the order.
Collected sums of money will not be considered as a deposit. An order will be considered close when all products have been shipped and you’ve paid in full for products and your part of shipping.
4.4 - Incomplete payment: what are the consequences?
Excluding deals we offer on our website, we have the right to refuse a delivery or an order when you have not fully paid or only partially paid a previous order, or in case of a payment dispute.
An order with the price of 0 or a price lower than the purchase price can’t be validated. Your order will be cancelled and refunded.
We retain full ownership of items sold until full payment of all charges due at time of your order (including taxes and fees) has been made. After receiving the items, responsibility over the items is transferred to you. Please ensure proper storing and care of these goods.
4.5 Delay penalties for non-payment
In accordance with the French law n ° 2008-776 of August 4, 2008, in case of late payment the customer is liable to penalties without the necessity of a payment reminder, the day following the settlement date on the invoice.
Unless a rate less than three times the legal interest rate can be fixed, the interest rate for late payment is the interest rate as applied by the European Central Bank’s refinancing operation, recently increased by 10 percentage points.
The customer is entitled to the benefit of the term and JSF may require immediate payment of the outstanding balance. The customer shall bear all costs incurred by JSF for the recovery of sums due and JSF can moreover claim to the client, as a penalty, an allowance equal to 5% of the balance.
JSF reserves the right to suspend orders, with or without notice, until the customer has paid the amounts due and equipment has been repossessed.
5 - Delivery and pickup locations
5.1 - What are the choices in transport?
Products will be delivered to the address supplied on the order form (worldwide).
Depending on weight and/or volume of the product(s), delivery will be handled by “La Poste - Collisimo Expert”, France Express, UPS, DEPAEUW…
The company JSFrance.com reserves the right to charge a shipping fee: for products below a certain amount and all those advertised as containing a non-standard delivery article. Of course, this fee will be required for validation of your order.
5.2 - Delivery time: When will your order be delivered?
The delivery times that apply are those set at checkout and are subject to availability, stock and any errors at JSFRance.com. Please note however that all orders paid for by check or money order will be processed upon receipt of payment. The periods of shipping availability must be recalculated from date of payment registration in this case.
5.3 - Late delivery: What to do?
In case of delivery by post being 8 days late after the shipping date indicated in the email under “expected shipping date”, please check with your local post office if the package isn’t being held and, when applicable, please report the delay by contacting our customer service via phone or by sending an email (see Art.1.1).
We will then contact La Poste to start an investigation. From the start date of the investigation, the post may take 21 working days to investigate. If the product is found during this time, it’ll be forwarded to your home as soon as possible. If the product is not located at the end of these 21 days, the post office will consider the package as being lost.
If an investigation is closed and the package is considered lost, we will send you a replacement (at our expense). If the ordered products have become unavailable, you will receive a refund for the products marked lost by the carrier.
In case of delivery by the other carriers being late, please report the delay with our customer service (see art. 1.1.) within five to seven business days after the expected delivery date listed in the email under “expected shipping date”. We will launch an investigation with the carrier to find the location of your parcel.
If the products are found they will be forwarded to your home as soon as possible. If the products are confirmed lost, we will reship the product after receiving a report of the loss by the carrier. In case of the products not being available, we will refund the money collected under these terms of sale.
5.4 Pickup point: How does the pickup point JSFrance work?
Order equipment by phone at (+33) 03 66 72 18 08 or (+33) 06 08 28 95 35 with one of our advisors.
Pick up the equipment within 24 hours after placing your order.
Payment is made on site via CB-check or cash only. Our technical advisors are available on site for all your requests.
5.5 Covering of risks on the transport of products
All our shipments are covered and insured for loss and theft, with our insurance company “Generali”.
Article 6: Receiving the order
6.1 What care to take for the person who’ll receive the package?
Be aware that, if you let a third party (your concierge, receptionist at work, parent or friend etc) accept your package, they will receive the package in your name and on your behalf. You should ask them to take care and take the necessary precautions to take of the item as if it were their own.
6.2 The initial check: what to watch out for ?
We invite you (or the agent who receives your item) to check the condition of the goods upon delivery. In case there is an apparent anomaly (Visible damage on the received package, broken product, missing items listed on the delivery slip, etc... ) please notify the deliverer of the carrier or Post Office with all details (corner broken, product missing, cardboard box torn, etc…)
Please note that statements such as “subject to unpacking” have no legal value. To be able to report any problems upon arrival, please leave the products exactly as they were received by you (accessoires, manuals, packaging and packing material included) or refuse the package mentioning “arrived broken” next to your signature on the delivery notification of the postal service.
If the products need to be returned, you can return them to:
JSF - Zone Industrielle De La Porte Rouge - 16 avenue Menin - 59250 Halluin - France.
The return package should be accompanied by, if applicable, a copy of the letter to the carrier or a form concerning “damages” or “irregularities” from the carrier.
The return will be in accordance with the terms of Article 7 below. In any case, these precautions do not preclude the benefit of legal guarantees and the right of retraction.
6.3 You discover an anomaly or theft: how to respond ?
As part of a delivery by “La Poste”, if the package arrives opened and / or damaged (especially if yellow “La Poste” tape has been added) you can either accept or reject it.
If you or your representative decide to accept the goods, please be aware of the following:
- Register “handwritten reserves” by signing the carrier form and
- Fill out a parallel “irregularities” or “anomalies” form as written down in the regulations of the postal service.
This form has to be send to us, so that we can investigate and proceed with possible compensation.
If you or your representative prefer to reject the goods, in addition to "handwritten reserves" to be issued, you should ask the carrier that the package will be returned, accompanied by a "damage" form (report 170). We recommend you keep a copy of this form for your own administration.
We appreciate it if you also log “Denied due to damage” next to your signature upon delivery.
In case the delivery was handled by another party, and you don’t agree to delivery of an opened and/or damaged package, you must issue a handwritten note of which you’ll make notice on the delivery slip. You’ll also notify us by mail and contact the carrier within three (3) business days after delivery.
Some carriers may be required to perform a home inspection to determine the state of the package delivered before its removal and appropriate routing to our after-sales service, along with a notification of incidence.
Please note that statements such as “subject to unpacking” have no legal value and are therefore not sufficient to validate the poor reception of a package.
Please write specific abnormalities on the delivery slip as given by the carrier (received with one corner of cardboard box dented, etc). Note that it’s best to open your package for a thorough check of its condition while the courier is still there. This is an obligation for the courier which they cannot refuse.
6.4 You find an error in delivery: what to do?
Wrong recipient. If you receive an item does is not for you, please keep the package in good condition and immediately inform our customer service:
By phone: (+33) 03 66 72 18 08 or (+33) 06 08 28 95 35
9 am to 7 pm without interruption from Monday to Friday, excluding holidays
By Fax: (+33) 09 58 79 08 59
By mail: contact@jsfrance.com
Delivered products do not match the order. In case the products don’t match up with the ordered products, please submit a claim with our customer service:
By phone: (+33) 03 66 72 18 08 or (+33) 06 08 28 95 35
9 am to 7 pm without interruption from Monday to Friday, excluding holidays By Fax: (+33) 09 58 79 08 59
By mail: contact@jsfrance.com
You will be asked to describe precisely the reasons why the product delivered does not match the products ordered.
Article 7 General terms for returns
7.1 - Managing returns effectively: assigning a processing number (BLC number)
We’ll make every effort to rectify any problems you encounter as soon as possible.
To ensure a smooth return process, an effective diagnosis and a quick response from manufacturers, a return request must be made by directly stating the reasons for return. This can be done via phone: (+33) 03 66 72 18 08 or (+33) 06 08 28 95 35 or by email at contact@jsfrance.com.
A follow-up number will be communicated, along with the possibility of sending a prepaid shipping label (in case of damaged goods not caused by the customer).
Please note certain documents related to packages can be reclaimed from you. You will need to remain in possession of all the information received (including packaging) until all your claims have been completely resolved.
7.2 A complete return of the order: documents + product
When returning an order, we recommend you add additional packaging over the original package of the order. We can only accept products returned in their entirety (accessories, warranty card, cables, manuals, cover etc ...) with their original packaging, all of this must be intact and in good condition. Only products in perfect condition and in their original packaging will be accepted.
Along with your return, you need to include a copy of the invoice and an explanation if it concerns a service. Please ensure you note the return on your invoice to facilitate the management of your product.
With a refund or exchange of products, it is assumed that you didn’t damage the product and that you returned the complete package. Your product will be entirely new, so there’ll be no micro-scratches or rack traces for example. In case the return is not valid, the item will be returned to you in good condition without notice.
7.3 Risks of return: precautions
We draw attention to the fact that for your return shipments, you must return your product stating the value of the product as listed on the purchase invoice and ensuring the correct insurance coverage for the value on the invoice. The responsibility of the service for the return lies with you.
7.4 In case of an error or non-compliance: the return is at our expense
When we receive a reasonable request, we will assign a number to the returned products of which you’ll be notified immediately.
In case of a delivery error or non-compliance from our side, a prepaid label will be send out by email to ensure the products can be shipped on our expensive (unless we make a different arrangement with a carrier to recover the items at your home, depending on the mode of transport of the product)
With a shipping label, returns are quickly addressed to our after-sales service with their original packaging, complete (including accessories, manuals..) and in good condition, with a clear reference to the RMA number on the package and the return form slipped inside. In any case, please make sure to choose suitable packaging for return.
Article 8 Specific terms to return for cancellation
8.1. The duration of the right to cancellation
We grant you a withdrawal period of 15 calendar days to return, at your expense, if the product out of a specific order or product stocking does not suit you.
After that time, you do not have this right of cancellation.
8.2 The right of cancellation: how to use it ?
To ensure the proper management of returns, please report the return to our customer service before sending it out:
By phone: (+33) 03 66 72 18 08 or (+33) 06 08 28 95 35
9 am to 7 pm without interruption from Monday to Friday, excluding holidays
By Fax: (+33) 09 58 79 08 59
By mail: contact@jsfrance.com
Exercising your right of cancellation, you can request either a refund of the amounts collected, or exchange an amount equal to the amounts paid or, if appropriate, a bank loan. The right of cancellation is without penalty, however the cost of making a perfect return are your own responsibility. You must ensure that the order you make the return for is returned complete as indicated in articles 7.2 and 7.3 above.
8.3 The right of cancellation and intellectual property: the case of products that can be copied
Given the rules concerning intellectual property, we remind you that products that can be copied such as software, are subjects to personal and specific regulations, public dissemination and replication.
You must meet the terms and conditions of audio or video recordings or computer software which require you do not unseal the packages prior to exercising your right to return items, as described in article L .121-20-2 of the French Consumer Code.
8.4 The effect of cancellation: what are your options ?
In case you exercise your right of cancellation, we’ll make every effort to reimburse you within 15 days of receiving your return.
However, given the specific nature of products sold, this period may be extended to 30 days, especially when the product requires a technical check up by our after-sales service team (these products are to be tested in all cases).
You will then be refunded by re-credit system (secure transaction) if paid by credit card or you’ll be refunded by check if another payment method was used.
Article 9 - Product warranty
9.1 The manufacture warranty: what does it mean ?
Products that are purchased on our site benefit from the warranty stated on that product’s record. Different manufacturers’ warranties are generally valid for one year, covering parts and labour. Please be aware most brands do not offer warranty on parts that experience a lot of wear-and-tear, such as: lamps, fader and potentiometer, speakers, laser diodes, batteries etc.
Our used products have a warranty of 3 months.
In case of failure during the initial warranty period, repairs will be performed free of charge by our after-sales service team.
Be aware that during the warranty period, JSFrance.com will not be allowed to repair your product, therefore cannot be held responsible for any delay of suppliers, manufacturers and importers. Only authorised supplies, manufacturers and importers can repair their wares.
To qualify for the warranty of the products, you are required to keep your invoice.
To help you with what to do for any problem or failure on a product, you can follow up with the after-sales service by contacting Customer Services at: (+33) 03 66 72 18 08.
9.2 The implementation of warranty: reminder on the return process
For warranty, statutory or contractual, the return is exercised under the terms of Article 7 on this website. Excepting non-conforming products or the charge for the return (under the articles 7.1 and further) fees and risks associated with returning the defective product are at your expense.
We emphasise the need to include your proof of warranty with your return package, some manufacturers require the warranty card is included when making a repair within the warranty period.
9.3 The limits of contractual warranty
Please note that any evidence of failure caused by neglect, deterioration or misuse will void the warranty on the product. In this case, the product will be returned to you in the state it was received, or it’ll be repaired before acceptance and prior payment of a license issued by the manufacturer.
In any event, the warranty and the purchase of an extended warranty does not deprive the purchaser and / or the consumer of legal guarantees (including implied warranty or guarantee of legal compliance).
Note that all manufacturers, suppliers and importers announce at least a period of 30 days after sale service. The delay of aftersale service isn’t the responsibility of JSFfrance. We of course try our best, but we cannot be held responsible for the delay caused by the manufacturers, suppliers and importers.
We are committed on our end to ship your parcel from the supplier at our expense upon receipt of your equipment and are also committed to providing you the fees involved when the item is shipped back from the supplier.
Article 10 - Fees and exporting
10.1 Price calculation: what taxes apply?
All orders are charged with all taxes (VAT) included. You are not entitled to reimbursing of the French VAT corresponding to the product(s) ordered if you meet the requirements to qualify for a tax refund.
We reserve the right to refuse any request for tax refund which does not correspond to the conditions specified in these terms and conditions, as well as those required by customs.
Any request related to the tax refund and / or the EU VAT will be made after the products they refer to have been billed.
10.2 You are a non-EU citizen: how do you benefit from a tax refund?
Condition:
If you want to receive a tax refund but live outside the EU and overseas and the invoice is billed to this address: your shipment must be handled by an authorised carrier.
10.3 You are an intra-national: can you recover VAT?
Conditions:
-If you are an individual or a non-VAT registered entity, you will pay the price including all taxes (VAT), shipping free included where applicable.
-If you are an entity subject to VAT (including a non-French company located in a state of the European Union), you must send us a reminder of your order on paper bearing the letterhead of your company and this must explicitly mention the VAT number of the company.
Formalities:
Upon receipt of the proof and verification of the VAT number, a duty free invoice (VAT) will be sent.
We reserve the right to refuse any request for tax refund which does not correspond to the conditions specified in these terms and conditions, as well as those required by customs.
10.4 Ordering from outside France: what should you pay attention to?
Keep in mind the fact that as a part of the relocation of an order or product to any other country than France, you are the importer (or ‘inter-community purchaser) of the products.
Customs duty fees, local taxes, import tax or state taxes that may be required are your own responsibility.
You must check the conditions of entry with local authorities in your country of residence and you must be able to handle any statement and/or payment corresponding to the relevant bodies of the country concerned for your products.
Adding to the above, you should check with local authorities on the possibilities of importing or use of the products or services you plan to have shipped. You should also make sure that manufacturer’s specific technical specifications comply with the legislation of the country concerned.
If you do not follow the laws of the country in which you’ve imported your products, we will not be held responsible.
If you are shipping outside French territory especially, you’ll be required to proceed with the authorities of your country, paying any applicable tax or fee due for private copies or wider intellectual property rights.
You need to review the submission of any product ordered from this tax or fee, the amount of tax or fee, the terms applying to declaring the item and the payment to the authorities as designated by the law of your delivery location.
Article 11: Legal and responsibilities
11.1 Legal disclaimer: force majeur
“Force majeur” is considered a fortuitous event, exempting both parties from liability in case of an extraordinary event or circumstance beyond the control of both parties.
In such circumstances, a reconciliation is preferred, to examine the impact of the event and agree on the conditions under which the contract will be continued.
11.2 Right of use: what are the limits?
Our rights to use software as well as those we distribute, you are granted a non-exclusive, personal and non-transferrable distribution in accordance with the Code of Intellectual Property.
However, as described in Article L.122-6-1 of the Code, you have, as a buyer, a right of reproduction for the establishment of a backup, and for this purpose only when it is necessary to preserve the use of the software.
In any event, you agree to respect the property rights of the author of the software.
11.3 IT laws, files and freedoms: what are your rights?
You have a right to access and rectify data concerning you as outlined in the French law "Informatique et Libertés" (IT and freedom) n ° 78-17 of 6th January 1978. You can exercise your right by sending a letter to the following address:
«JSF www.jsfrance.com - Zone Industrielle La Rouge Porte – 16 avenue de Menin – 59250 Halluin - France ».
Depending on the choices selected when creating or logging into your account, you may receive offers from our company. If you no longer wish to receive these, you can at any time send a request via email to contact@jsfrance.com or write us at the above address.
11.4 International sales: application of French law
Any dispute resulting from ordering, e.g. the execution, interpretation and/or validity and cancellations, shall be governed by the French law. (For the rules on forms as well as well as substantive rules).
11.5 Scope of these conditions: one clause’s invalidation does not affect others
If one or more provisions in these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.
Article 12: Miscellaneous
12.1 Pay attention to the risk of data loss!
We remind you it’s prudent to safeguard personal data contained in purchased products. We are not responsible for data loss, file loss or any damages caused by your negligence in keeping a backup.
12.2 Pay attention to the risks of changing voltage!
Please note that most of our products can be either 115V or 220V depending on your country of residence. We strongly advise you always check if the correct voltage is selected before usage. If the wrong voltage was selected, permanent damage to the equipment could occur and the warranty will be void.
12.3 Pay attention to handling the lamps correctly!
Some lamps should not come in direct contact with your skin. In these cases, please use a soft cloth to handle the lamp and always read the instructions before doing so.
Some lamps may not be moved while they are cooling down. We therefore recommend you always wait for your lamps to cool down completely before moving them.
12.4 Pay attention to links to other sites!
Concerning links linking to other sites than “JSFrance.com”, we are not responsible for these sites in any way or shape nor are we responsible for these sites complying with legal or regulatory provisions. Please contact the site admins in question for any issue you may encounter on these websites.